A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

  • Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
  • Maintaining great phone etiquette
  • Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
  • Verifying healthcare insurance coverage and eligibility
  • Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, and e) time-keeping
  • Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
  • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
  • Strictly adhering and complying with the HIPAA policy
  • Must have excellent verbal and written English communication skills
  • At least 1-2 years of experience in a medical-related background or account
  • Familiar with medical terminologies
  • A healthcare-related degree is highly preferred
  • Intermediate skills with Google Workspace and/or Microsoft Office
  • HIPAA Certification is a plus
  • Excellent time management
  • Strong attention to detail
  • Impartial
  • Highly organized
  • Computer savvy


  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: Windows 10 / MAC OS Catalina or higher
  •  Headset: Any USB type headset with a noise-canceling feature
  • Webcam (at least 720P)


  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB
  • Computer Operating System: Windows 10 / MAC OS Catalina or higher

Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)

Back-up Connection: A stable secondary connection with a minimum speed of 5mbps

  • Starting rate is $700 (USD) monthly to start
  • Employment Type: Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Performance-Based Increase

Founded by Bob Lachance and George Cortes, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service. Our network is a gathering place of great minds, loyal perseverance and, exceptional heart. REVA Global is a family first, and we're here for you.

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Helpful Articles

What is a Virtual Assistant?
Becoming a REVA Global Assistant
Soft Skills vs Experience: Are you the right fit

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