A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
  • Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
  • Verifying the healthcare insurance coverage and eligibility
  • Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
  • In charge of health promotion, explaining care plans, admissions, new patient intake, and front-desk triage
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
  • Strict adherence and compliance with the HIPAA policy
  • Excellent communication skills (both oral and written proficiency)
  • Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
  • At least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies (United Health Group, Centene, WellCare, Anthem (Blue Cross, Blue Shield), Humana, Medicaid, Kaiser Permanente, etc.)
  • Intermediate skills with Gsuite and/or Microsoft Office
  • Familiar with Medical Terminologies
  • A healthcare-related degree is (highly preferred)
  • A professional license in nursing, health, or behavioral sciences is (highly preferred)
  • Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
  • HIPAA Certification is a plus


  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: at least Windows 10
  •  Headset: Any USB type headset with a noise-canceling feature
  • Webcam (at least 720P)


  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB

Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)

Back-up Connection: A stable secondary connection with a minimum speed of 5mbps

  • Starting rate is $700 (USD) monthly to start
  • Employment Type: Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Performance-Based Increase

Founded by Bob Lachance, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service. Our network is a gathering place of great minds, loyal perseverance and, exceptional heart. 

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