JOB OPENINGS
MEDICAL VIRTUAL ASSISTANT (QUALITY ANALYST)
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
- Providing a high level of claim audits for various claim batches to ensure quality standards and procedures were being followed
- Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
- Verifying the healthcare insurance coverage and eligibility
- Compiling data and generating reports for quality and documentation purposes
- Auditing potential errors and discrepancies on client-specific data, files and logs
- Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
- Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
- Strict adherence and compliance with the HIPAA policy
- Excellent communication skills (both oral and written proficiency)
- Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
- Experience with data management is highly preferred
- At least 1-2 years of experience in a medical-related or healthcare background
- Intermediate skills with G Suite and/or Microsoft Office
- Familiar with Medical Terminologies
- Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
- HIPAA Certification is a plus
PRIMARY
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: at least Windows 7
- Headset: Any USB type headset with a noise-canceling feature
BACK-UP
- Computer Processor: Core i3 – 3rd gen or later (2013 or later)
- Computer Memory/RAM: at least 4.00 GB
Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)
Back-up Connection: A stable secondary connection with a minimum speed of 5mbps
- Starting rate is $700 (USD) monthly to start
- Employment Type: Independent Contractor
- Free Training
- Paid Leaves
- HMO Coverage
- Performance-Based Increase