A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
  • Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
  • Verifying the healthcare insurance coverage and eligibility
  • Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
  • In charge of health promotion, explaining care plans, admissions, new patient intake, and front-desk triage
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
  • Strict adherence and compliance with the HIPAA policy
  • Excellent communication skills (both oral and written proficiency)
  • Excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
  • At least 1-2 years of experience in a medical-related background
  • Intermediate skills with G Suite and/or Microsoft Office
  • Familiar with Medical Terminologies
  • A healthcare-related degree is highly preferred
  • A professional license as a Medical Technologist is preferred
  • HIPAA Certification is a plus


  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: Windows 10 / MAC OS Catalina or higher
  •  Headset: Any USB type headset with a noise-canceling feature
  • Webcam (at least 720P)


  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB
  • Computer Operating System: Windows 10 / MAC OS Catalina or higher

Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)

Back-up Connection: A stable secondary connection with a minimum speed of 5mbps

  • Starting rate is $700 (USD) monthly
  • Employment Type: Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Performance-Based Increase