JOB OPENING
CLIENT SERVICES MANAGER
A Client Services Manager manages and leads a team of virtual assistants, ensuring congruence between the clients’ expectations and the virtual assistants’ performance.
- Managing the day-to-day planning, operation, and problem-solving of a team of Client-VA pairs to meet the targets set by clients
- Partnering with clients on creating task lists for the productivity and profitability of their businesses
- Managing the clients and their needs by capitalizing on REVA Global services that include: a) mitigating concerns, b) anticipating growth, c) identifying patterns, and d) handling situations, high-level escalations, and negotiations
- A Bachelor’s Degree is PREFERRED
- Must have at least 3 years experience in a management role and 2 years in a client services role
- Can perform under pressure and work alongside high-level professionals in a team environment
- Self-starter and highly-motivated
- Excellent English communication skills
- Focused and organized
- Has a growth mindset
- Ability to think outside the box
- Can understand requirements and create solutions if necessary
- Must be proficient with MS Office applications and Google Workspace
PRIMARY
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: Windows 10 / MAC OS Catalina or higher
- Headset: Any USB type headset with a noise-canceling feature
- Webcam (at least 720P)
BACK-UP
- Computer Processor: Core i3 – 3rd gen or later (2013 or later)
- Computer Memory/RAM: at least 4.00 GB
- Computer Operating System: Windows 10 / MAC OS Catalina or higher
Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)
Back-up Connection: A stable secondary connection with a minimum speed of 5mbps
- Starting rate is $1000 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Performance-Based Increase