JOB OPENINGS
CLIENT SERVICES MANAGER
A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.
- Manage the day-to-day planning, operation, and problem solving of a team of Client-VA pairs to meet the required targets set by clients
- Partner with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
- Work with clients to help grow their business with the help of all services offered by REVA Global
- Manage the clients and their needs with REVA Global’s services (Mitigate concerns, anticipate growth, identify patterns, handle situations and high level escalations, negotiations, etc.)
- A Bachelor’s Degree is (Preferred)
- Must have at least 3 years experience in a management role and 2 years client services role
- Can perform under pressure and work alongside high-level professionals in a
team environment - Self-starter and highly-motivated
- Excellent English communication skills
- Is focused, organized and has a growth mindset
- Ability to think outside the box: can understand requirements and create solutions if necessary
- Must be efficient with MS Office applications and Google Suite
PRIMARY
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: Windows 10 / MAC OS Catalina or higher
- Headset: Any USB type headset with a noise-canceling feature
- Webcam (at least 720P)
BACK-UP
- Computer Processor: Core i3 – 3rd gen or later (2013 or later)
- Computer Memory/RAM: at least 4.00 GB
- Computer Operating System: Windows 10 / MAC OS Catalina or higher
Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)
Back-up Connection: A stable secondary connection with a minimum speed of 5mbps
- Starting rate is $1000 (USD) monthly to start
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Performance-Based Increase