JOB OPENINGS
CLIENT SERVICES MANAGER
A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.
- Manage the day-to-day planning, operation and problem-solving of a team of Client-VA pairs to meet with required targets set by clients
- Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
- Working with clients to help grow their businesses with the help of all services offered by REVA Global
- Client-VA management
- Manage clients and their needs in relation to the services REVA Global offers (Mitigating concerns, anticipating growth, identifying patterns, handling concerns, high-level escalations, negotiations, etc.)
- Must have at least 3 years experience in a management role and 2 years client services role
- Can perform under pressure and work alongside high-level professionals in a
team environment - Self starter and highly-motivated
- Excellent English communication skills
- Is focused, organized and has a growth mindset
- Ability to think outside the box: can understand requirements and create solutions if necessary
- Must be efficient with MS Office applications and Google Suite
PRIMARY
- Computer Processor: at least i5 5th Generation or equivalent
- Computer Memory/RAM: at least 8.00 GB DDR3
- Computer Operating System: at least MS Windows 10 or macOS El Capitan
- Headset: Any USB type headset with noise-canceling feature
BACK-UP
- Computer Processor: at least i5 5th Generation or equivalent
- Computer Memory/RAM: at least 4.00 GB DDR3
- Headset: Any USB type headset with noise-canceling feature
- Primary Connection: 8 Mbps plan (10mbps and up preferred)
- Back-up Connection: 5 Mbps
- Starts at $900/mo – Employment Type: Independent Contractor”
Founded by Bob Lachance, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service. Our network is a gathering place of great minds, loyal perseverance and, exceptional heart. REVA Global is a family first, and we're here for you.
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