The Program Manager is accountable for many of the daily tasks of a business and for directing and coordinating actions. Additionally, the Program Manager oversees the various business units and is capable of identifying areas for improvement.

The Program Manager assists in resource management and develops, maintains, and improves operational plans. This contributes to the proper execution of company procedures and the adherence to company policies.

  • Preparing and implementing comprehensive business plans
  • Building, implementing and executing processes for Training, Quality, and Operations departments. 
  • Supervising the Training, Quality, and Operations departments to ensure all KPIs and goals are met 
  • Evaluating regularly the efficiency of business procedures according to organizational objectives and applying improvements
  • Evaluating overall business and team performance by gathering, analyzing, creating, and interpreting data and metrics
  • Analyzing problematic situations and occurrences and providing solutions to ensure business survival and growth 
  • Monitoring the day-to-day performance of the business to ensure scalability
  • Must have strong analytical skills 
  • Must have mastery of Microsoft Excel 


  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: at least Windows 10
  • Headset: Any USB type headset with a noise-canceling feature
  • Webcam (at least 720P)


  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB

Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)

Back-up Connection: A stable secondary connection with a minimum speed of 5mbps

To be disclosed upon interview

  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Performance-Based Increase

Founded by Bob Lachance, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service. Our network is a gathering place of great minds, loyal perseverance and, exceptional heart. 

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