JOB OPENINGS

OPERATIONS MANAGER

The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources. You must apply a wide range of tools to plan, analyze, and oversee the department’s performance to ensure development.

  • Successfully developed and led a top-performing team in implementing production operations
  • Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction
  • Created and documented customer service processes and procedures which enabled implementation of key metrics. Established individual productivity and quality metrics to compliment corporate-specific metrics
  • Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans
  • Implemented/maintained the in backlog, in-plan and program commitment reports – the strategy to drive performance to meet bookings and sales numbers on a quarterly basis, to help close a gap to make the EOY (End of Year) sales numbers
  • Created and implemented competitive customer service program which resulted in improved employee engagement and customer satisfaction scores
  • At least 3-5 years of proven experience as an Operations Manager
  • Experience working remotely is Highly Preferred
  • Highly proficient in the English Language (Both written and oral)
  • Excellent Interpersonal skills – ability to build relationships quickly; to gain respect and influence with key clients or internal business contacts
  • Intermediate skills with Microsoft Office Systems and GSuite
  • Strong analytic and project management skills with a focus on flawless execution and attention to detail

PRIMARY

  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: at least Windows 7
  •  Headset: Any USB type headset with a noise-canceling feature

BACK-UP

  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB

 

Primary Connection: A stable primary wired Internet subscription with a minimum speed of 8mbps (10mbps and up preferred)

Back-up Connection: A stable secondary connection with a minimum speed of 5mbps

  • Starts at $1500/mo – Employment Type: Independent Contractor”
  • Free Training
  • Paid Leaves
  • HMO Coverage
  • Performance-Based Increase