JOB OPENINGS
OPERATIONS MANAGER
The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources. You must apply a wide range of tools to plan, analyze, and oversee the department’s performance to ensure development.
- Successfully developed and led a top-performing team in implementing production operations
- Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction
- Created and documented customer service processes and procedures which enabled implementation of key metrics. Established individual productivity and quality metrics to compliment corporate-specific metrics
- Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans
- Implemented/maintained the in backlog, in-plan and program commitment reports – the strategy to drive performance to meet bookings and sales numbers on a quarterly basis, to help close a gap to make the EOY (End of Year) sales numbers
- Created and implemented competitive customer service program which resulted in improved employee engagement and customer satisfaction scores
- At least 3-5 years of proven experience as an Operations Manager
- Experience working remotely is Highly Preferred
- Highly proficient in the English Language (Both written and oral)
- Excellent Interpersonal skills – ability to build relationships quickly; to gain respect and influence with key clients or internal business contacts
- Intermediate skills with Microsoft Office Systems and GSuite
- Strong analytic and project management skills with a focus on flawless execution and attention to detail
PRIMARY
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: at least Windows 7
- Headset: Any USB type headset with a noise-canceling feature
BACK-UP
- Computer Processor: Core i3 – 3rd gen or later (2013 or later)
- Computer Memory/RAM: at least 4.00 GB
Primary Connection: A stable primary wired Internet subscription with a minimum speed of 8mbps (10mbps and up preferred)
Back-up Connection: A stable secondary connection with a minimum speed of 5mbps
- Starts at $1500/mo – Employment Type: Independent Contractor”
- Free Training
- Paid Leaves
- HMO Coverage
- Performance-Based Increase