JOB OPENING
Medical Virtual Professional (Front Desk Specialist)
A medical virtual professional works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
- Maintaining great phone etiquette
- Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
- Verifying healthcare insurance coverage and eligibility
- Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, and e) time-keeping
- Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
- Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
- Strictly adhering and complying with the HIPAA policy
- Must have excellent verbal and written English communication skills
- At least 1-2 years of experience in a medical-related background or account
- Familiar with medical terminologies
- A healthcare-related degree is highly preferred
- Intermediate skills with Google
- Workspace and/or Microsoft Office and/or Microsoft Office
- HIPAA Certification is a plus
- Excellent time management
- Strong attention to detail
- Impartial
- Highly organized
- Computer savvy
Main System
Computer Processor: Intel Core i3-10th gen / AMD Ryzen 3-5th Gen
Computer Memory/RAM: at least 8GB
Computer Operating System: Microsoft Windows 11 or macOS Big Sur and later
Headset: USB headset with noise-cancellation feature
Back-up System
Computer Processor: Intel Core i3 – 8th gen / AMD Ryzen 3-2nd Gen or similar
Computer Memory/RAM: 4GB (8GB Preferred)
Computer Operating System: Microsoft Windows 11 or macOS Big Sur and later
Headset: USB headset with noise-cancellation feature (Optional)
Primary Connection: 10Mbps Download/Upload –with latency not exceeding 30ms
Back-up Connection: 8Mbps Download/Upload
- Starting rate is $750 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Performance-Based Increase
Founded by Bob Lachance and George Cortes, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service. Our network is a gathering place of great minds, loyal perseverance and, exceptional heart. REVA Global is a family, and we're here for you.
Let's connect!
Email us at careers@revaglobal.com
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